Let’s have a chat

Whether you’re arranging care for yourself or someone you love, we know it can feel like a big step. Call us for a friendly, no-obligation chat, or send us a message and we’ll get back to you.

Home care & day care

(01947) 606187

For home care visits and Happy Days.

Respite & personnel

(01947) 600779

For Shetland House stays and job enquiries.

Email

info@townandcountrycare.com

We’ll reply as soon as we can.

Find us

Unit B1, St Hilda’s Business Centre
The Ropery, Whitby
North Yorkshire YO22 4ET

Send us a message

Your name *

Phone number

Email address

What’s it about?

Your message * Please include your name, a way to reach you, and a little about the care you’re looking for.

Human check — add four and eight. What do you get? *

Common questions

Answers before you even ask

How do I arrange care?

Start with a phone call — (01947) 606187 for home care and day care, or (01947) 600779 for respite. We’ll arrange a free home assessment with our management team and build a care plan around you. There’s no obligation at any stage.

What areas do you cover?

We provide home care across Whitby and the surrounding villages and countryside. If you’re not sure whether we reach you, just ask — the answer is usually yes.

Are you regulated?

Yes. We’re registered with the Care Quality Commission (CQC), who visit regularly and carry out a full assessment and review of our services against national standards. You can read our reports on the CQC website.

Can you provide care at short notice?

We’ll always do our best. Shetland House also offers emergency respite stays when family circumstances change suddenly.

How long can someone stay at Shetland House?

Respite stays run for short periods of up to six weeks, and we also welcome full-time permanent residents. Many families use respite first to see if Shetland House feels like home.

Do you support people living with dementia?

Yes — Shetland House is a residential and dementia care facility, and our home care team supports many clients living with dementia in their own homes.