Care that feels like family, in the town we call home.
Since 2007 we’ve helped the elderly, disabled and vulnerable of Whitby live safely and happily — in their own homes, at Shetland House, and at our Happy Days day centre.
Regulated by the Care Quality Commission · Family-run & award-winning
The right care, wherever you need it
From a helping hand at home to round-the-clock residential care — and good company in between.
Home Care
Personal care, meals, medication, companionship and more — flexible visits that keep you independent at home.
Discover home care
Shetland House
Our 9-bedroom residential & dementia care home in the heart of Whitby — for respite stays or permanent residency.
Visit Shetland House
Happy Days Day Care
Social days every Monday & Wednesday — a two-course meal, games, entertainment and days out with friends.
Join a social dayFounded in Whitby, to raise the standard of care in Whitby
Town & Country Care was founded by Mandy Coates after many years working in the care sector — because she believed our community deserved a higher standard of care, with a personal touch.
- Your home, your rules. Care shaped around your routines and choices — so you stay independent, in the place you love.
- A team you’ll know by name. Experienced, well-trained local carers — familiar faces, not a rotating cast of strangers.
- Regulated & inspected. Registered with the Care Quality Commission and inspected against national standards.
- Care with a personal touch. Founded in Whitby to raise the standard of local care — and still family-run today.
I didn’t just want to provide just any care — I wanted to provide the best care possible for vulnerable people.
Arranging care is easier than you think
No forms to wrestle with, no pressure — it starts with a friendly conversation.
Have a chat
Call us or send a message. We’ll listen to what’s needed — there’s no obligation and no pressure.
Free home assessment
Our management team visits you at home to understand your needs, routines and wishes.
Your personal care plan
Together we build a care plan that fits your life — and we review it as your needs change.
Award-winning care, year after year
Pride of Whitby — Business of the Year
Awarded to Mandy Coates for outstanding contribution to the community.
Black Horse Business of the Year
Recognising the quality and growth of the young company.
Scarborough Business Awards — double shortlist
Shortlisted for both Large Business of the Year and Employer of the Year.
SME Business of the Year
A decade of care, recognised.
Independently inspected, openly reported
The Care Quality Commission visits us regularly, carrying out full assessments of our services against national standards. Our reports are public — we wouldn’t have it any other way.
Let’s talk about the care you need
Call us for a friendly, no-obligation chat — or send a message and we’ll come back to you.