Nearly two decades of caring for Whitby
Town & Country Care is family-run and Whitby through and through — built on one simple belief: our community deserves the best care possible.
Mandy’s story
After many years working within the care sector, Mandy Coates felt she could provide our community with a higher standard, more client-focused care package — with a personal touch.
She began researching and planning in 2005, and in May 2007 Town & Country Care achieved approval and welcomed its first clients. Within a year, Mandy had won the Pride of Whitby Business of the Year award for her contribution to the community.
The family runs deep here: Mandy’s son Daniel carried out the renovations of our offices and of Shetland House through his building firm — and shares his mum’s passion for looking after Whitby’s elderly.
I didn’t just want to provide just any care — I wanted to provide the best care possible for vulnerable people.
From one carer’s idea to three services
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2005
The idea takes shape
After many years working in the care sector, Mandy Coates begins researching and planning a care company for Whitby with a difference — more personal, more client-focused.
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2007
Town & Country Care approved
The company achieves CSCI approval in May 2007 and begins caring for its first clients in Whitby.
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2008
Award-winning within a year
Mandy wins the Pride of Whitby Business of the Year award and Black Horse Business of the Year.
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2017
Happy Days opens
Our adult day centre opens in August 2017, bringing social days, activities and friendship to the community.
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2018
Shetland House opens
Our Respite & Recovery Centre opens in November 2018 — a 9-bedroom residential and dementia care facility in the heart of Whitby.
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2019
SME Business of the Year
Twelve years on, still family-run, still raising the standard of care in Whitby.
Awards along the way
Pride of Whitby — Business of the Year
Awarded to Mandy Coates for outstanding contribution to the community.
Black Horse Business of the Year
Recognising the quality and growth of the young company.
Scarborough Business Awards — double shortlist
Shortlisted for both Large Business of the Year and Employer of the Year.
SME Business of the Year
A decade of care, recognised.
Held to national standards
We’re registered with the Care Quality Commission, who visit regularly and review everything we do against national standards. Our reports are public.
We’d love to meet you
Whether you’re arranging care, thinking about respite, or fancy joining a social day — start with a chat.